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Last updated: march 2026

SJ Dulcey Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase from this website.
 

Who We Are

SJ Dulcey Studio is an independent small business selling hand-designed and hand-finished items and digital products.

Contact email: support@sjdulceystudio.co.uk
 

Information We Collect

When you visit the site or place an order, we may collect the following information:
 

Personal Information

• Name

• Billing address

• Shipping address

• Email address

• Phone number (if provided)
   

Order Information

• Products purchased

• Order value

• Transaction details
   

Technical Information

• IP address

• Browser type

• Device information

• Pages visited

• Referral source
   

How Your Information Is Collected

Information is collected when you:

• Place an order

• Contact us by email or contact form

• Subscribe to updates (if enabled)

• Browse the website

• Accept cookies
   

Payments are processed through secure third-party providers and we do not receive or store your full card details.
 

How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Deliver physical and digital products

• Provide customer support

• Respond to enquiries

• Send order updates

• Prevent fraud and abuse

• Meet legal and tax obligations
   

We do not sell or rent your personal information.

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Email Marketing & Communications

If you choose to subscribe to the SJ Dulcey Studio mailing list, we will collect your name and email address for the purpose of sending you marketing communications.

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These communications may include product launches, restocks, exclusive offers, Members Vault updates, limited releases, and occasional behind-the-scenes content. We typically send between 4–6 emails per month, with frequency increasing around major launches and decreasing during quieter periods.

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We use Mailchimp as our email marketing provider. Your information will be transferred to and processed by Mailchimp in accordance with their Privacy Policy and applicable data protection laws. Mailchimp acts as a data processor on our behalf.

We rely on your consent as the lawful basis for sending marketing emails.

 

You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

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We will never sell, rent, or share your email address with third parties for their own marketing purposes.

Payment Processing

Payments are securely processed through:

• PayPal
   

These providers handle payment data directly under their own privacy and security policies. SJ Dulcey Studio does not store your full payment details.
 

Shipping & Delivery Providers

To deliver your order, your name and address are shared only with the relevant shipping carrier (for example postal or courier services). This is required to fulfil your order.
 

Digital Products

If you purchase digital files, your email and order details are used to deliver download access and provide support if needed.
 

Cookies Policy

This website uses cookies and similar technologies to:

• Enable core website functionality

• Process shopping cart and checkout features

• Remember site preferences

• Analyse site traffic and performance

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Cookies may be set by Wix and integrated services.

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You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.
 

Data Retention

Order and transaction records are retained for as long as necessary to:

• Fulfil orders

• Handle disputes

• Meet accounting and legal requirements

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You may request deletion of your personal data unless we are legally required to keep it.
 

Data Sharing

Your information is only shared when necessary with:

• Payment processors

• Shipping carriers

• Website platform services (Wix)

• Legal or regulatory authorities if required by law

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We do not sell personal data to third parties.
 

Your Rights (UK & EU Customers)

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion where legally permitted

• Object to certain data uses

• Request a copy of your stored data

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To make a request, contact: sjdd93s@outlook.com
 

Data Security

Reasonable technical and organisational measures are used to protect your information. However, no online system can guarantee absolute security.
 

Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal data from children.

 

Competitions and Prize Draws

If you enter a competition or prize draw through our website, we may collect and process the following personal information:

• full name

• email address

• postal address

• phone number

• date of birth

• entry information and order details

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This information is used to:

• administer the competition

• verify eligibility

• contact winners

• deliver prizes

• prevent fraudulent entries

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Competition entries may be processed through our website platform and payment providers.

If you win a competition, we may publish limited information such as your first name, surname initial, and county or city on our website or social media channels to confirm the competition outcome.

Competition entry data may be retained for a reasonable period in order to comply with legal, financial, and regulatory obligations.

Your personal information will otherwise be processed in accordance with this Privacy Policy.

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Changes to This Policy

This Privacy Policy may be updated from time to time. The updated version will always be posted on this page with the revised date.