By placing a pre-order with SJ Dulcey Studio, you acknowledge and agree to the following terms:​

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1. Binding Agreement & No Cancellation

All pre-orders are made-to-order and production begins immediately upon order confirmation.

By completing checkout, you enter into a binding agreement.
Pre-orders cannot be cancelled, amended, refunded, or transferred once placed under any circumstances, including change of mind, personal circumstances, or failure to review stated lead times.

Please ensure you are fully committed before placing your order.

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2. Lead Times & Delays

Estimated lead times are clearly stated on the product page and reflect the production timeframe only. Shipping transit times are additional.

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It is the customer’s responsibility to review and accept the stated lead time before purchase.

Lead times are estimates and may be subject to reasonable extension due to:

• Material supply delays

• High order volumes

• Operational circumstances outside of our control

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If two pre-orders are placed, both items will be shipped together once the product with the longest lead time is ready.

Delays within a reasonable timeframe do not constitute grounds for cancellation or refund.

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3. Digital Renders & Product Representation

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Pre-order listings may display digitally rendered images where physical stock is not yet available.

These renders are for illustrative purposes only.

The final handmade product may differ slightly in:

• Colour tone

• Glitter distribution

• Texture

• Finish

• Minor detailing

Variations caused by screen settings, lighting conditions, photography, and the handmade production process are not considered defects.

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4. Handmade Nature & Acceptable Variation

All vinyl storage cases are individually handcrafted.

By purchasing, you acknowledge and accept that:

• Minor imperfections or variations may occur

• Each piece will differ slightly

• No two cases will be identical

These characteristics are inherent to handmade goods and do not qualify as faults, defects, or grounds for refund.

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5. Refusal of Service

SJ Dulcey Studio reserves the right to refuse or cancel orders at its discretion prior to production beginning. Once production has commenced, the order is final.